FAQ's

Welcome to the Wels Couture FAQ section! Here, you'll find answers to common questions about our brand, products, ordering process, shipping, returns, and more. We are committed to providing a seamless shopping experience and supporting sustainability through our fashion line. If you need further assistance, feel free to reach out to our customer support team.
WHAT IS WELS' COUTURE
Wels' Couture is a fashion brand founded by CEO Wella Cancamo Mañabo, the brand redefines sustainability with eco-friendly practices, AI 3D custom sizing, and precision-crafted garments. Designed for women on the go, VersaStyle offers stretchy, breathable, crease-resistant, and odor-resistant fabrics that combine all-day comfort with effortless, travel-friendly style. Experience fashion that moves with you—sustainable, versatile, and chic.
Yes! Our website allows you to select your body type, size, and skin tone before browsing available dresses. This ensures a perfect fit and personalized shopping experience.
Care instructions are on the website on each product page. Most items are machine washable on a gentle cycle, but please check the specific care labels on the website.
Absolutely! Every purchase contributes to our sustainability initiative by supporting tree-planting activities at Oasis Park. We are committed to environmental conservation.
Subscribe to our newsletter and follow us on social media to receive updates on the latest collections, promotions, and exclusive offers.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
UAE shipping is next day delivery.
Foreign shipping coming soon.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
No, we currently ship our products within the UAE.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Rewards & Points
The Wels Couture Rewards Program is our way of giving back to our loyal customers! Earn points every time you shop, refer friends, and engage with us—then redeem them for discounts, exclusive perks, and gifts.
Joining is free and easy! Simply create an account on www.welscouture.com, and you’ll automatically start earning points with every eligible purchase.
You can earn points in multiple ways, including:
- Shopping – Earn 1 point per AED 1 spent.
- Referring a Friend – Earn 500 points, and your friend gets AED 50 off their first purchase.
- Following us on Social Media – Get 50 points for Instagram, Facebook, and TikTok.
- Leaving a Review – Earn 100 points (Bonus: 150 points for a photo/video review).
- Sharing our Website – Earn 50 points when you share www.welscouture.com on social media.
- Birthday Bonus – Receive 250 points as a birthday gift.
You can redeem your points for rewards like:
- AED 50 Off – 500 points
- 10% Off Your Next Order – 1,000 points
- 20% Off Your Next Order – 2,000 points
Simply log into your account, visit the Rewards Dashboard, and select your preferred reward.
Yes, points expire 12 months from the date they are earned. Make sure to redeem them before they expire!
Rewards and discounts cannot be combined unless otherwise stated. Some promotions may allow stacking, so always check the latest offers on our website.
- Share your unique referral link with friends.
- Your friend gets AED 50 off their first purchase.
- Once they complete their purchase, you get AED50 off on your next purchase as well as a thank-you!
If you return an item, any points earned from that purchase will be deducted from your account. If you used points for the purchase, they will be refunded to your rewards balance.
Currently, points are non-transferable and can only be used by the account holder who earned them.
Log into your account and visit the Rewards Dashboard to check your balance, earn new points, and redeem rewards.
Yes! You earn points on all eligible purchases, including sale items. However, some promotional items may be excluded.
For any issues or inquiries, contact our support team at hello@welscouture.com or through our website chat.